Your privacy is critically important to us.
The Fibro Guy Ltd is registered at: 85 Great Portland street, First Floor, London, W1W 7LT
It is The Fibro Guy’s policy to respect your privacy regarding any information we may collect while operating our website or working with our clients, either in an in-person or online capacity. This Privacy Policy applies to www.thefibroguy.com (hereinafter, “us”, “we”, ”our”, “The Fibro Guy”, “TFG” or “www.thefibroguy.com”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website or working within in-person or online. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website and during the use of our Services/Programmes, how we use this information, and under what circumstances we may disclose the information to third parties.
This Privacy Policy applies to information we collect through the Website, as well as whilst working with clients in a 1:1 capacity both in person and online, and those using our services/programmes.
This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website, Services and Programmes. Depending on your activities when visiting our Website and using our Services/Programmes, you may be required to agree to additional terms and conditions.
Like most website operators, The Fibro Guy collects non-personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. The Fibro Guy’s purpose in collecting non-personally identifying information is to better understand how The Fibro Guy’s visitors use its website. From time to time, The Fibro Guy may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
The Fibro Guy also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on http://www.thefibroguy.com blog posts. The Fibro Guy only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
Certain visitors to The Fibro Guy’s websites choose to interact with The Fibro Guy in ways that require The Fibro Guy to gather potentially, personally-identifying information. The amount and type of information that The Fibro Guy gathers depend on the nature of the interaction. For example, we ask visitors who sign up for a blog at http://www.thefibroguy.com to provide a username and email address.
For clients working with us online and in-person, we may need to store information about you in the form of session notes, that help to provide our services and Programmes to you. However, this is only as long as it is necessary to do so. We aim to ensure that all data that is collected, is anonymised where possible, or deleted if it is deemed not necessary to store. We will also never sell your data nor use your data in profiling (a type of automated processing where your personal data is used to analyse or predict things such as your performance at work, economic situation, health, personal preferences and interests). Likewise, we will only disclose your data if we are required to by law or;
(a)is necessary for the purpose of, or in connection with, legal proceedings (including prospective legal proceedings),
(b)is necessary for the purpose of obtaining legal advice, or
(c)is otherwise necessary for the purposes of establishing, exercising or defending legal rights,
Any data that we collect from you is on the lawful basis of either “consent” or “Legitimate Interest”.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by The Fibro Guy and does not cover the use of cookies by any advertisers.
Our Service may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.
The Fibro Guy may collect statistics about the behaviour of visitors to its website. The Fibro Guy may display this information publicly or provide it to others. However, The Fibro Guy does not disclose your personally-identifying information.
To enrich and perfect your online experience, The Fibro Guy uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. The Fibro Guy uses cookies to help The Fibro Guy identify and track visitors, their usage of http://www.thefibroguy.com, and their website access preferences. The Fibro Guy visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using The Fibro Guy’s websites, with the drawback that certain features of The Fibro Guy’s websites may not function properly without the aid of cookies.
By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to The Fibro Guy’s use of cookies.
Although most changes are likely to be minor, The Fibro Guy may change its Privacy Policy from time to time, and at The Fibro Guy’s sole discretion. The Fibro Guy encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
Bonnie is an AI-powered tool developed by The Fibro Guy Ltd to assist users by providing tailored exercise suggestions and information on chronic pain and rehabilitation during and post programme. As an embedded feature within our digital platforms, Bonnie utilises artificial intelligence technologies, including machine learning and natural language processing, to interact with users and enhance their experience. The AI analyses user inputs to deliver relevant content and personalised exercise recommendations.
Purpose of Bonnie: Bonnie is designed to facilitate an accessible and informative interaction that supports users in finding appropriate exercises, understanding rehabilitation techniques, and managing chronic pain effectively. It aims to complement, not replace, professional medical advice.
Following this introduction, you can proceed with the previously provided details about how interaction data with Bonnie is handled:
Collection of Interaction Data: When you interact with Bonnie, we record these interactions, which may include text conversations and other related data. This information is crucial for training our AI to understand and respond to user queries more effectively.
Use of Interaction Data: The data collected is used to train and improve the accuracy, responsiveness, and functionality of Bonnie. By analysing the interactions, we can enhance the AI’s ability to provide relevant and accurate assistance.
Storage and Security of Data: Interaction data is stored securely on servers and is accessed only by authorised personnel who are involved in the management and improvement of Bonnie. We implement strict security measures to protect this data against unauthorized access, alteration, disclosure, or destruction.
Data Anonymisation: We take steps to anonymise the interaction data we collect during your use of Bonnie. This means that the stored data is stripped of any personally identifying information before it is used for training and analysis purposes.
Disclosure of Interaction Data: The interaction data collected is not shared with any third parties, except as required by law or as necessary for the technical improvement of Bonnie under strict confidentiality agreements.
Consent and Opt-Out: By using Bonnie, you consent to the collection and use of interaction data as described in this policy. If you wish to opt out of data collection for AI training, please contact us at Info@thefibroguy.com, and we will provide you with the necessary steps to do so.
Retention of Data: Interaction data is retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Under GDPR, you have the right to request from us, any personal information that we may hold. For any information on your personal data or to submit a subject access request (SAR) please email Info@thefibroguy.com. Please note, that we may need you to provide a photographic ID to help us ensure we protect your Data.
For more information on your rights surrounding data protection, please visit: https://ico.org.uk/your-data-matters/your-right-to-be-informed-if-your-personal-data-is-being-used/
Working from an evidence-based standpoint has helped our clients from all around the world to change their lives.
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